This appointment is to confirm that you are happy with the design and confirm your product choices, allowing us to finalise any costing. In some cases we may suggest that we carry out an additional appointment at our Kitchen Test Drive facility, where you will be able to see and stand in a true scale mock-up of your new kitchen. This is a great way to confirm sizing, workflows and to help anyone struggling with visualising their new room.
We will then book in your project and take your 25% deposit. Should you not be in a position to leave your deposit and require extra design appointments we will take a £480 design fee that will be refundable against your kitchen order.
Before you visit our showroom.
Please confirm that neither you, or any family or support bubble member, are experiencing Covid symptoms nor should you be self-isolating. We will clean down the showroom in full and prepare all relevant units for viewing, along with laying out samples to create your mood boards. We will require you to scan our QR code and to wear face coverings at all times, exemption cards will be required where applicable. Hand washing and sanitising facilities are available. We are also working to keep showroom visits capped to 1 hour to minimise prolonged periods of time mixing households and to allow us to clean down the showroom ahead of other client visits.
Should we be in tier 5 or above then we will be unable to allow people into the showroom. We will be offering a ‘click & collect’ service on samples to help with mood boards and product selection. We will require you to return the samples in an agreed timescale so that they are available for other clients to do the same.
This may all seem very strict but minimising risk at this stage could make the difference between smooth running projects and delaying installations due to staff contracting covid or needing to self-isolate. As understanding as everyone is about this, it is not a situation that is ideal for any of us but we are working to make it the best and safest service for all!